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The Day the Earth Stood Still
A couple of Fridays ago, if you didn’t catch up on the news before heading to work, you might have been in for a surprise when your computer kept restarting. Or maybe you noticed the Starbucks app wasn’t available for your preorder. The culprit? CrowdStrike, a cybersecurity company, rolled out a routine software update that ended up causing major disruptions across various sectors.
CrowdStrike quickly issued a fix, but it was too late for the millions of machines that displayed the “blue screen of death.” The fix was manual, computer by computer, and had many IT professionals working into the weekend. Thank you! In the end, it’s estimated that this outage cost affected companies in healthcare, banking, airlines, and others over $5 billion.
Now, CrowdStrike’s CEO has to do the walk of shame all the way to Washington, D.C. to explain to Congress exactly what went wrong. According to their initial findings, “The firm missed a problem with a content file.” Sounds fair enough, but this incident just goes to show how crucial technology is in our daily lives. Next time, the company said it will update a few of their own systems before all of their users.
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